FAQ
FREQUENTLY ASKED QUESTIONS
We want you to have the smoothest experience possible both on the way and at our festival. If you have any questions that are not answered from this Q&A page, send us an email or a Direct Message to our Instagram.
Contact US
Questions about your tickets?
If you have questions about your tickets, please reach out to us so we can be of assistance to you!
WHERE IT IS?
MAIN STAGE
Anfiteatro Ocaso Jacó, Costa Rica
FAQs
EVENT Q&A
Is there parking lot?
Parking will be free, however we will have local officials from the Jaco chamber of commerce accepting optional donations that will go back to support Jaco. 100% of the donations will be retained by the ADI(Chamber of Commerce).
What is the minimum age to get in?
You have to be at least 18 years old to attend to Ocaso Festival. We check for ID at the entrance.
Do you accept cash or Credit Card?
No, all the transactions within the festival are done through the wristband cashless system.
Will you have food at the Festival?
Yes, we have the Food Truck zone with plenty of options.
Will there be a pre-party?
Yes, the pre party will happen Thursday, Jan 30 at an off site location. Venue and lineup coming soon!
What time does the festival start?
Doors open at 6pm on Friday and 7pm on Saturday.
Are they going to allow crossbody bags for men and other bags?
Yes, all bags will be searched upon entrance to the festival.
How many stages will there be?
There will be one stage.
Where is the location of the event?
Ocaso Festival Grounds
Will there be a schedule of which date and time each artist is playing?
Yes, we will have this available closer to the festival date. Stay close to socials
Tickets Q&A
Are the tickets refundable?
No, all sales are final.
Can I re-sell my ticket?
No, the buyer is the only authorized one to request the wristbands.
We do understand that plans can change due to unforeseen circumstances so we offer you to change your ticket for one of next year's Ocaso Festival Edition.
Is the re-entry allowed?
No, due to securities reasons if you go out you won't be allowed to get in again.
How do I get my ticket?
Download the mycashless app on your phone & you will receive a digital ticket. Present this at our box office at the festival in exchange for your wristband!
Do you have payment plans?
Yes, you can purchase a payment plan on our ticketing site. You will be charged for the first portion of the payment now, and we will email you when it is time to pay the remaining portions. Please be sure to check your email for more information on upcoming payments to ensure you receive your ticket.
How do I load my Wristband?
Please load their wristband or attach a credit card BEFORE you get to the festival as service will be minimal.
Do I need an ID with me at the box office?
Yes, please bring your ID card or Passport. If you do not have this, please message us. Please keep a picture of your passport and ID photo with you at all times. You do not need your passport at the festival if you have already picked up your wristband.
Can I buy backstage access?
Backstage access is not a ticket but we have VIP tables available please email party@ocasofestival.com
What are the box office hours of operation
Before heading to the festival, everyone attending Ocaso 2025 will need to visit our box office to pick up your official MyCashless Wristband. Our box office is located in the middle of the Jaco Walk Shopping Center, where the three tents are in between Graffiti Restaurant and Harley Ranch.
Here are the exact coordinates of the exact location to put in Google Maps.
📍9°36'43.1"N 84°37'30.7"W
Hours of Operation (subject to change)
Here are the exact coordinates of the exact location to put in Google Maps.
📍9°36'43.1"N 84°37'30.7"W
Hours of Operation (subject to change)
12pm-12am Thursday, Friday, and Saturday the week of the festival.
General Info
Is there camping site?
We are not offering a camping site at the moment.
How can I become a vendor?
We will love to hear from you. Send us an email detailing your services at party@ocasofestival.com
How can I get invited as a DJ?
We will love to hear from you. Send us an email with your press kit at party@ocasofestival.com
How can I get invited as a live painter?
We will love to hear from you. Send us an email with your portfolio at party@ocasofestival.com
Do you have volunteer program?
Yes, you can apply as a volunteer for beach cleanups. Send us an email to party@ocasofestival.com.
Do you have a media application?
Yes we do please apply here
Which airport is the closes to fly into?
1. San Jose (SJO) Juan Santamaría International Airport - 53 Miles
2. Liberia (LIR) Daniel Oduber Quirós International Airport - 92 Miles
2. Liberia (LIR) Daniel Oduber Quirós International Airport - 92 Miles
What stop do we choose when buying a bus ticket outside of SJO?
Please choose the destination Puente Villa Bonita when on the 710 bus terminal website.
Click here to see the location
Are drones allowed?
Drones are not allowed
How many parking spots are there?
Parking is a first come first serve basis so we advise to get there early to secure your spot before its sold out
- Always follow the instructions of staff, security, and emergency services personnel.
- We have the right to refuse admittance without restitution of entrance fees.
- Only in case of emergency, you are allowed to leave the festival area.
- Always respect other visitors, no (sexual) harassment will be tolerated. In case you suffer anything of this kind, please turn to the security staff, they are trained to help you.
- Security will thoroughly search everybody before and during the event.
- For your own safety and of other visitors crowd surfing, climbing in trees or scaffoldings and starting a fire is not allowed
- Camera surveillance and metal detectors are part of our and your safety.
- Do not litter, please.
- Masks that cover the whole face are not allowed (E.g: Halloween mask).
- It's forbidden to have commercial activities, without the agreement of the organization.
- By attending our festival you are granting us permission to use audiovisual material where you might appear.
RULES FAQS
What items are forbidden?
Guns, knives, sharp objetcts, umbrellas, lasers, glass containers of any kind, totems, beverages of any kind including water, food, pets, drugs, selfie sticks, whole-face masks, inflatables objects.
What items should I take with me?
Sunscreen, sunglasses, comfortable footwear, scarf or cloth piece to protect from the dust (applies for La Senda).